Emotional Intelligence

Why understanding Emotional Intelligence can change your business

Emotional Intelligence (EI) is about dealing effectively with your own and others' emotions. In the workplace, EI means thinking intelligently with your emotions - perceiving, expressing, understanding and managing emotions in a professional and effective manner.

Emotions are an inherent part of the workplace, used when dealing with a disgruntled customer, motivating a team or enhancing organisational culture.   Research shows that EI can account for up to 36% of the variance in workplace performance, whereas IQ accounts for about 20-25% and personality for just 10-15%.

Developing your team's EI

EI skills can be enhanced through simple, yet effective, development techniques, once your team understand their own EI strengths and weaknesses.   Maxxim Consulting works with clients to measure how often people display workplace behaviour in seven areas:

• Emotional Self-Awareness
• Emotional Expression
• Emotional Awareness of Others
• Emotional Reasoning
• Emotional Self-Management
• Emotional Management of Others

Controlling your emotions to succeed

Many organisations have used Maxxim's EI framework and tools to achieve emotional self-control, and it has delivered remarkable results:

• Improved core leadership capabilities by 11%
• Improved the productivity of project teams by 33%
• Improved the quality of leaders, as determined by their direct reports, by 25%
• Improved employees' perceptions of feeling valued by 20%
• Improved employees' engagement with their organisation by 19%

Increased sales over and above other colleagues by 13%.