Lancaster University

Project Outline

Lancaster is formed of four Faculties, each with its own support model for the services provided to its Departments and each with its own distinct culture. The relatively new Central Services organisation is responsible for core functional processes but on top of these a number of departments have developed purely local approaches to meet their perceived needs.

Maxxim led the discovery phase which included a university-wide activity analysis of its administrative functions. Over 100 university staff were engaged through face-to-face interviews and workshops. Wave 1 of the BPR then began in May 2011, with four projects looking at designing new processes and support models for Finance & Procurement, Student Administration, Marketing and Admissions. Maxxim is taking a lead role in project management and provides analytical and thought leadership support across the whole programme.

Maxxim has also provided tools, guidance and support to establish the programme office.

Business cases were presented to the BPR steering committee in September 2011 outlining a number of options for administrative support models and functional processes; these projects are now at the design stage with Maxxim continuing to play a major role working alongside University team members.